Bunbury Music Festival Frequently Asked Questions

Frequently Asked Questions

The Bunbury FAQ

Lost and Found

During the festival, all found items are brought to the Information Booth by the main entrance (Sawyer Point). Once the festival is over, all found items are kept at the Sawyer Point Parks office. The office is located at 720 E. Pete Rose Way, Cincinnati, OH 45202 (park parking lot). They can be reached at (513) 929-4800.

Box Office Location and Hours

Located in the Sawyer Point parking lot at 705 E. Pete Rose Way:
Thursday - 12 to 7 PM
Friday - 11 to 9 PM
Saturday - 11 to 9 PM
Sunday - 12 to 9 PM

Lost/Damaged Wristbands

Regarding your lost/damaged wristband, please contact the Ticketmaster Customer Service at http://help.ticketmaster.com/contact-us/ or by calling them at 1-800-653-8000. Inform the customer service team that you have damaged your wristband and need a replacement. They will need your Ticketmaster order number and they will add an option to your account to pick up a new wristband in person at the festival box office for a fee of $20.00 per wristband payable when you pick up your replacement wristband.

Cashless Account Support

Contact us here if you are having issues registering your wristband:

Money Remaining on Wristband

All credit and debit top ups will be refunded automatically within 10 days after Bunbury. No action is required. This is minus a $3.50 refund service fee.

All cash top ups need to have a manual refund form submitted through the patron's cashless account, which is accessible through the same link. Manual refund requests must be submitted by June 19th.  This is also less a $3.50 refund processing fee.

ATMs

ATM’s will be available near top-up stations for guests to add funds to their cashless wristbands, as vendors will only be accepting payments with the wristbands.

Accessibility

Working within the parameters of Sawyer Point and Yeatman’s Cove parks, we make every effort to make Bunbury accessible. We invite guests with special needs to email our partners at The Center for Independent Living Options (CILO) early for advice and support.

Boats

We don't allow boats to tie off. Please note that entry is only at the main gates.

Camping

There is no on-site camping. See Travel & Stay for advice on camping in the area.

Dates

See About Us for Bunbury Music Festival dates.

Filming & Photography Policy

Bunbury Music Festival reserves the right to film and photograph all festival activities for promotional use.

Please be advised that upon entry, you are granting permission for your image to be used in any and all promotional materials.

Bunbury Music Festival assumes no responsibility for persons opposed to being photographed or filmed.

Gates

Festival gates open at 1pm on Friday and Saturday and at 2pm on Sunday. Additional entrances will be located at Public Landing, near Yeatman's Cove. If tickets are still available, they can be purchased at the festival box office located at the main entrance at Sawyer Point on the corner of Eggleston Ave. and Pete Rose Way.

Hotels

See our Travel & Stay page for links to hotel listings.

Info Center

Near the entrance gate, volunteers will be ready to answer your questions about Bunbury and Greater Cincinnati. We want you to enjoy your time at the park and in Cincinnati!

Lockers

Once you pass through the main gate, we have lockers you can rent. They even have a place to charge your mobile phone!

Parking

Parking at The Banks may be crowded.  Suggested parking is along Eggelston and as far north as the Casino. Reserve your space in advance!

Payment Plans

Payment plans are available when purchasing 3-Day passes on a desktop or PC only. Plans are not available when purchasing through the Ticketmaster mobile app.

Once you’ve landed on the Bunbury Ticketmaster page, you’ll click ‘See Tickets’ for the type of ticket you want. On the next page, there is a drop-down menu that says ‘Select Ticket Type’. Click that and select standard payment or the payment plan you would prefer.

Prohibited Items

One (1) sealed 20 oz. bottle of water and empty plastic bottles and camel backs are allowed. Empty plastic bottles and camel backs can be filled up at the free water stations.

  • Weapons of any kind
  • Illegal substances (including narcotics) or drug paraphernalia
  • Aerosol (spray) sun screen or aerosol can of any kind
  • Framed or large backpacks, oversized bags
  • Selfie sticks, monopods, tripods
  • Long lens or detachable lens cameras
  • Chairs
  • Alcohol
  • Glass containers
  • Food or beverages
  • Coolers
  • Skateboards, inline skates, bicycles, carts, Segway’s, scooters or personal motorized vehicles
  • Large chain or spiked jewelry or clothing
  • Hula hoops
  • Musical instruments
  • Inflatables
  • Stickers
  • Flyers
  • CDs
  • Fireworks or explosives
  • Laser pointers
  • Umbrellas
  • Tents
  • Pets (except for service dogs)
  • Video equipment
  • Drones
  • Professional still cameras and equipment
  • Audio recording equipment

GUESTS AND THEIR BELONGINGS ARE SUBJECT TO SEARCH UPON ENTRY OR RE-ENTRY TO THE FESTIVAL.

LIST SUBJECT TO CHANGE. FESTIVAL ORGANIZERS RESERVE THE RIGHT TO ALLOW OR PROHIBIT ANY ITEM THAT MAY NOT BE LISTED

Pregnant and Nursing Mothers

The Bunbury Festival has always been a family friendly event. This year, the Bunbury is making it easier and more comfortable for pregnant or breastfeeding mothers to enjoy their time at the festival.

An air-conditioned, private space has been created in the TriHealth Event Medicine pod (just west of the Purple People Bridge).  Here, mothers or soon to be mothers, can retreat for a comfortable, private moment; either with their child, or just for a chance to rest and revive.

Re-Entry

We will only allow re-entry for three-day wristbands. As long as you are wearing a valid wristband for those three days, you can exit and re-enter the event site. Wristbands that have been damaged or tampered with will not be accepted.

Security

Safety is our number one priority. We have public safety and medical teams on hand. We will allow only a certain amount of tomfoolery. If there’s a chance someone may get an eye poked out, we’ll put an end to it…and we may even call your mom.

Service Animals

Individuals with disabilities shall be permitted to be accompanied by their service animals in all accessible areas of Sawyer Point and Yeatman's Cove parks. The work or tasks performed by a service animal must be directly related to the individual’s disability.

Tree Climbing is Prohibited 

Tree climbing will not be permitted. This is not good for the health of the trees and violators will be arrested.

Tickets FAQs 

Level 1 vs Level 2 Ticket

There are a limited number of Level 1 tickets at the lower price. Once they're gone, the price goes up to Level 2. So don't wait to buy your tickets!

Kids’ Tickets

Kids 6 and under are admitted free when accompanied by a ticketed adult. There is no limit to the number of kids per adult, however, free admissions are at the discretion of gate management, so please use your good judgment. Please note that only those wearing a VIP wristband can be in the VIP area. If you want your child to join you in VIP, you must purchase a VIP ticket for him or her. Free wristbands for kids 6 and under are considered General Admission and as such will not have access to the VIP area.

Name on Ticket

The name on the ticket simply reflects the name under which the ticket was reserved. Bunbury reserves the right to ask for identification in relation to tickets, but this should only be necessary if there is a discrepancy with the tickets and we need to clear up any suspected fraudulent activity. Please note that WHEN YOU BUY A THREE-DAY TICKET, one wristband is issued for the weekend and cannot be used by another person.

Ticket and Wristband Fees

Yes, there are ticket fees. We keep our ticket prices relatively low so the festival is still a great deal even with the fees. You have the option of buying your ticket at the gate, but there will still be ticket fees...and a line. So save time and buy your tickets online in advance.

When you activate your wristband for the first time and put money on the wristband, there is a $2 fee. There is a $3.50 refund processing fee - similar to an ATM fee - after the festival when money on your wristband is refunded.

Refunds or Exchanges

ALL TICKET SALES ARE FINAL. Refunds and exchanges are not allowed after a ticket is purchased.

Single-Day Tickets

Single-day tickets become available when the daily lineup has been announced, typically around April.

Wristbands Are Not Transferable

WHEN YOU BUY A THREE-DAY TICKET, one wristband is issued for the weekend and cannot be used by another person. So, for example, you cannot buy a three-day wristband and give it to another person to wear on a different day.

Error Message: "We were unable to process your request."

This error message is common to Mac users due to security settings. If you are having this problem - or any technical issue purchasing a ticket - please click here to troubleshoot. If you are still having problems, please email us so we can escalate.

Ticket Donation Requests

Click here 

Weather

We try to be prepared for all types of weather but sometimes it does rain and it is always hot. Be prepared when you come and check out the weather forecast from Chief Meteorologist Steve Horstmeyer at FOX19!

Why “Bunbury”?

To Bunbury, or to go bunburying, is to have a made-up excuse to get out of doing something boring. Every Bunbury weekend in June, we give you a great excuse to get out of whatever you don’t want to do.

What’s Up with the Bee?

Honestly, no idea. He asked if he could be the mascot so we figured why not.

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